Refund policy

Return & Refund Policy
Thank you for shopping with us! Because our products are custom and made-to-order, we have specific guidelines regarding returns and cancellations to align with our fulfillment partner, Tapstitch.

Eligibility for Returns
Custom items are generally not eligible for returns if they were printed correctly according to your order. Returns are only accepted under the following specific conditions:

The item is damaged or defective.

The item received is incorrect (wrong size, color, or design).

How to Request a Return
To initiate a return, you must complete the following steps within 7 days of receiving your order:

Dual Email Notification: You must email both our support team and Tapstitch customer support to report the issue.

Required Information: In your emails, you must provide:

Your Order Number.

Clear photos showing the damage, defect, or incorrect item.

Wait for Approval: Do not send items back until you receive official approval. Unconfirmed returns will not be accepted.

Condition: Items must be unused, unwashed, and in their original condition/packaging.

Shipping: Return shipping costs are the responsibility of the customer.

Cancellations & Refunds
Cancellations: Orders can only be canceled while they are in the "In Review" status. Once an order moves into production, it can no longer be canceled or changed.

Refunds: If a refund is approved, it will be processed back to your original payment method.